Privacy Policy

Last updated: May 6, 2026

Condado Lagoon Waterfront Villas (“we,” “our,” or “us”) respects your privacy. This policy explains what data we collect, how we use it, and your rights. Our website is condadolagoonwaterfrontvillas.com.

1. Information we collect

Information you provide directly

  • Booking information: name, email, phone, billing address, payment details, dates of stay, number of guests, special requests.
  • Contact form submissions: name, email, phone, message content.
  • Communications: messages sent via WhatsApp, email, or our contact form.

Information collected automatically

  • Technical data: IP address, browser type, device type, operating system, time zone, referring URL.
  • Usage data: pages visited, time spent on pages, click patterns, form interactions.
  • Cookies and similar technologies: see Section 5 below.

2. How we use your information

We use your information to:

  • Process bookings and payments
  • Communicate with you about your reservation (confirmation, check-in details, post-stay follow-up)
  • Respond to inquiries you send via contact form or WhatsApp
  • Improve our website and services based on usage analytics
  • Send occasional marketing communications (only if you opt in)
  • Comply with legal obligations (tax records, fraud prevention)

3. How we share your information

We do not sell your personal information. We share data only with:

  • Payment processors(Stripe, our merchant bank) to process transactions securely
  • Booking platforms(Hostaway, Airbnb, Booking.com, Vrbo) when your reservation originates there
  • Analytics providers(Google Analytics, Microsoft Clarity) for aggregated, non-identifying usage data
  • Service providers(cleaning, maintenance, concierge) only as needed to fulfill your stay
  • Legal authorities when required by law (subpoena, court order)

4. Data retention

We retain booking-related data for 7 years as required for tax and accounting purposes. Marketing-related data (email list, etc) is retained until you unsubscribe or request deletion. Anonymous analytics data may be retained indefinitely.

5. Cookies and tracking

We use cookies and similar tracking technologies to operate our site, analyze traffic, and (with your consent) personalize content. Categories:

  • Essential cookies: required for site functionality (e.g., booking cart, language preference). Cannot be disabled.
  • Analytics cookies: Google Analytics 4, Microsoft Clarity. Track aggregated usage patterns. Activated with your consent.
  • Marketing cookies: Meta Pixel, GetYourGuide tracking. Used for retargeting and partner program tracking. Activated with your consent.

You can manage cookie preferences via the consent banner shown on your first visit, or by clearing your browser's cookies for our site. Some site features may not work fully if essential cookies are blocked.

6. Your rights

Depending on your jurisdiction (GDPR in EU, CCPA in California, etc), you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your data (subject to legal retention requirements)
  • Object to processing for marketing purposes
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us with your request. We respond within 30 days.

7. Children's privacy

Our site is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us and we will delete it promptly.

8. International transfers

Your data may be processed in the United States, Puerto Rico, or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place.

9. Security

We use industry-standard security measures including TLS encryption, secure payment processing, and access controls. No system is 100% secure — if you have concerns about a security incident, contact us immediately.

10. Changes to this policy

We may update this policy from time to time. Changes will be reflected by the “Last updated” date above. Material changes will be communicated via email or prominent notice on the site.

11. Contact

For privacy questions, contact us via the contact page or email info@condadolagoonwaterfrontvillas.com.

Related: Terms of Service