Vacation Rental FAQ | Condado Lagoon Villas San Juan

Question 1

How do I book directly?

Accepted Answer

Visit /properties, pick the studio or penthouse that fits your trip, click into its page, and use the calendar to select your dates. Payment is processed securely on our booking engine, with the same protection as an OTA but without the guest service fee.

Question 2

What forms of payment do you accept?

Accepted Answer

Major credit cards (Visa, Mastercard, Amex, Discover). For long stays of 30 nights or more, message us about other options.

Question 3

Is direct booking cheaper than Airbnb?

Accepted Answer

Yes. Airbnb adds a guest service fee on top of the nightly rate; booking direct on this site has none. How much you save depends on the dates and the unit, so compare the totals for your stay. We will not be beaten on price for the same dates.

Question 4

What is your cancellation policy?

Accepted Answer

For direct bookings: full refund up to 14 days before check-in, 50% refund between 7 and 14 days before, no refund within 7 days. Bookings made through Airbnb, Booking.com or Vrbo follow each platform's own policy.

Question 5

Do you charge a security deposit?

Accepted Answer

Yes. A refundable security deposit is pre-authorized on your card and released after check-out, assuming no damages. A damage waiver and rental agreement must also be completed before your door code is issued.

Question 6

What time is check-in and check-out?

Accepted Answer

Check-in from 3:00 PM, check-out at 11:00 AM. Early check-in and late check-out are sometimes possible depending on the cleaning schedule. Ask us in advance and we will tell you honestly whether it works for your dates.

Question 7

Is check-in self-service or in-person?

Accepted Answer

Self check-in with a door code. Your code and arrival instructions are sent between 3:00 and 4:00 PM on the day of arrival, once the damage waiver and rental agreement are completed. If you complete both on the day of arrival, send us a message so we can speed it up. Valid ID is required at reception for every guest.

Question 8

What if my flight arrives late at night?

Accepted Answer

Not a problem. Self check-in works at any hour, so as long as your door code has been issued earlier in the day you can arrive whenever your flight lands.

Question 9

Where do I park?

Accepted Answer

There is no parking included with the units. Paid parking is available in the Paseo Caribe complex, subject to availability. Most guests skip the rental car altogether: Uber is inexpensive and parking in Condado is not.

Question 10

How many guests does each unit fit?

Accepted Answer

Studios sleep between 2 and 4 depending on the unit, and the penthouse sleeps 6. Each unit page shows its exact capacity. We enforce guest counts, so please book for the real number of people travelling.

Question 11

Are all units in the same building?

Accepted Answer

Yes. All units are in the gated Paseo Caribe complex in eastern Condado. Shared building amenities: outdoor pool, hot tub, gym, 24/7 security, gated access and elevator.

Question 12

Do all units have ocean or lagoon views?

Accepted Answer

Yes. Every unit faces the lagoon, the ocean, or both. The specific exposure is listed on each unit page.

Question 13

What is included in the kitchen?

Accepted Answer

It depends on the unit, so check the page for the one you are booking. The penthouse and studios 517, 518, 624 and 720 have a stovetop and a full set of cookware and dishes. Studios 516, 719 and 721 have a kitchenette without a stovetop: fridge, microwave and coffee maker, which covers breakfasts and reheating rather than real cooking. None of the units has an oven except the penthouse, and none has a kettle.

Question 14

Is there Wi-Fi?

Accepted Answer

Yes, fast Wi-Fi is included free in every unit and is suitable for video calls, streaming and remote work.

Question 15

Are the units air-conditioned?

Accepted Answer

Yes. The penthouse has central air conditioning; the studios have split-type units you control from the room.

Question 16

Is there a washer and dryer?

Accepted Answer

Most units have an in-unit washer and dryer. Studio 624 has its own washer and uses a paid dryer in the building, and studio 516 uses the building laundry. The unit page tells you which. Laundry detergent is not provided.

Question 17

Is there a pool?

Accepted Answer

Yes, a shared outdoor pool with lounge chairs, open daily from 8:00 AM to 8:00 PM.

Question 18

Is there a hot tub?

Accepted Answer

Yes, a shared hot tub in the pool area, free for all guests and available to building residents as well.

Question 19

Is there a gym?

Accepted Answer

Yes, a shared fitness room in the building. Check the posted hours on arrival.

Question 20

Is the building safe?

Accepted Answer

Yes. The complex has 24/7 security, gated entry and elevator access, and valid ID is required at reception for every guest. Eastern Condado is consistently rated among the safer parts of San Juan.

Question 21

Are pets allowed?

Accepted Answer

Yes, pets are welcome in all our units. Let us know at the time of booking so we can confirm the details.

Question 22

Is smoking allowed?

Accepted Answer

No smoking inside the units or on the balconies.

Question 23

How close is the beach?

Accepted Answer

Condado Beach is roughly a 15-minute walk, or a short Uber ride. Escambron, which has calmer water, is about 10 minutes by car.

Question 24

How far is Old San Juan?

Accepted Answer

About 15 minutes by Uber, or roughly half an hour on foot along the waterfront path.

Question 25

How far is the airport (SJU)?

Accepted Answer

About 15 minutes by Uber. There is no shuttle service; we recommend Uber over taxis for transparent pricing.

Question 26

Do I need a rental car?

Accepted Answer

For a Condado-focused trip, no. Walk to restaurants and the waterfront, and use Uber for everything else. For day trips to El Yunque a rental car helps. Parking in Condado is expensive and not included with the units.

Question 27

What is around the building within walking distance?

Accepted Answer

Ashford Avenue dining is about 2 minutes away, Ventana al Mar park about 3, and supermarkets and a pharmacy are within a few minutes.

Question 28

Can you arrange airport pickup?

Accepted Answer

We do not arrange airport pickup. Uber from SJU to the complex takes about 15 minutes. If you prefer a pre-arranged transfer, our things-to-do page has options.

Question 29

Do you offer concierge services?

Accepted Answer

Not in-house. For tours, activities and restaurant recommendations, see our things-to-do guide. For anything else, message Rosemary.

Question 30

Can you help with a special occasion?

Accepted Answer

Yes, we can help arrange small touches for anniversaries, birthdays, proposals or honeymoons. Requests need to be made in advance and an additional fee applies.

Question 31

I have a specific accessibility need. Can you help?

Accepted Answer

The building has elevators and most common areas are wheelchair accessible. Bathrooms in the units are standard, not roll-in showers. Tell us your needs in advance and we will tell you honestly whether we can accommodate them.

Question 32

How many reviews do you have?

Accepted Answer

More than 560 reviews across the portfolio, with a 4.79 average. Rosemary is a Superhost with a 100% response rate, typically answering within the hour.

Question 33

Are the reviews on this site real?

Accepted Answer

Yes. All guest reviews come from verified Airbnb, Vrbo and Booking.com stays. We do not write fake reviews or remove negative ones.

Question 34

What if something goes wrong during my stay?

Accepted Answer

Message Rosemary on the WhatsApp number you receive at check-in. Responses are usually within the hour during waking hours, and there are emergency contacts for urgent issues such as a lockout or an AC failure.

Question 35

Still have a question?

Accepted Answer

Message us on WhatsApp or through the contact form. Rosemary typically replies within an hour.

Looking forward to your stay!

Condado Lagoon Waterfront Villas

Vacation Rentals in Condado, Puerto Rico — Book Direct, Save 15%
★ 4.79 · 561+ Reviews · Superhost · Lagoon-Front Units

Made for the way you travel.

OUR PROPERTIES

In the heart of Condado, San Juan.

Parking around the corner

Pool & hot tub

Fast Wi-Fi & a real desk

Everything close. Nothing complicated.

Choose the stay that fits the way you travel.

Couples & solo travelers

Families with kids

Groups of six

Rosemary

Loved by families, couples and solo travelers.

CONDADO LAGOON WATERFRONT VILLAS / LUXURY WATERFRONT STAYS IN SAN JUAN

Looking forward to your stay!

Looking forward to your stay!

Condado Lagoon Waterfront Villas

Vacation Rentals in Condado, Puerto Rico — Book Direct, Save 15%★ 4.79 · 561+ Reviews · Superhost · Lagoon-Front Units

Made for the way you travel.

OUR PROPERTIES﻿

In the heart of Condado, San Juan.

Parking around the corner

Pool & hot tub

Fast Wi-Fi & a real desk

Everything close. Nothing complicated.

Choose the stay that fits the way you travel.

Couples & solo travelers

Families with kids

Groups of six

Rosemary

Loved by families, couples and solo travelers.

Looking forward to your stay!

Vacation Rentals in Condado, Puerto Rico — Book Direct, Save 15%
★ 4.79 · 561+ Reviews · Superhost · Lagoon-Front Units

OUR PROPERTIES